«Personal data» means data relating to identified or identifiable individuals, which means that the relevant data, in combination with additional data, make it possible to draw conclusions about the identity of these individuals. «Sensitive personal data» is a subset of personal data that is specially protected under the applicable data protection law. This includes, for example, data revealing racial or ethnic origin, health data, religious or philosophical beliefs, biometric data for identification purposes, and information relating to trade union membership. In Section 3, you will find information about the data we process in accordance with this Privacy Notice. «Processing» means any operation that is performed on personal data, such as collection, storage, use, alteration, disclosure and erasure.
For each processing activity there are one or several parties that are responsible for ensuring that the processing complies with data protection law. This party is called the controller. The controller is responsible, for example, for responding to access requests (Section 10) or for ensuring that personal data is processed securely and not used in an unlawful manner.
Additional parties may be joint controllers for the processing set out in this Privacy Notice if they participate in determining the purpose or means of the processing. If you wish to receive information about the controllers for a specific processing activity, you are welcome to ask us as part of your access right (Section 10). Swissgrid remains your primary contact, even if there are other joint controllers.
In Section 3, Section 6 and Section 11, you will find additional information about third parties with whom we work together and who are controllers for their processing. If you have any questions for these third parties or if you wish to exercise your rights, please contact them directly.
Technical data includes the IP address and information about the operating system of your terminal device, the date, region and time of use and the type of browser that you use to access our electronic offerings. This can help us to provide an appropriate layout of the website or to show you a website customised for your region, for example. We know through which provider you access our offerings (and therefore also the region) because of the IP address, but usually this does not tell us who you are. However, this changes, for example, when you create a user account because personal data can then be linked with technical data (for example, we can know the browser you use to access an account through our website). Examples of technical data include protocols («logs») that are created in our systems (for example, the log of user logins to our website).
Registration data includes the data that we may require from you before you can use certain free services, such as, for example, our WLAN service. You must also register if you wish to subscribe to our newsletter. In relation to access controls, we may need to register you with your data (access codes in badges, biometric data for identification) (see the category «other data»).
Communication data is your name and contact details, the means, place and time of communication and usually also its content (i.e., the content of e-mails, letters, etc.). This data may also include information about third parties. For identification purposes, we may also process your ID document number or a password set by you or your press pass. For identification, the following required information must be provided for media inquiries: Name of publication, first name, surname, e-mail address and telephone number of the reporter.
Master data includes data such as name, address, e-mail address, telephone number and other contact details, gender, date of birth, nationality, data about related persons, websites, photos and videos, copies of ID cards; moreover, details of your relationship with us (customer, supplier, visitor, etc.), details of our interactions with you (if applicable, a history thereof with corresponding entries).
In relation to contact persons and representatives of our suppliers and partners, master data includes, for example, name and address, information about the role or function in the company, work permit, qualifications and (where applicable) information about superiors, colleagues and subordinates, and information about interactions with these persons.
Master data is not collected comprehensively for all contacts. The data collected in an individual case depends mostly on the purpose of the processing activity.
Contract data includes information about the conclusion of the contract, about your contracts, for example the type and date of conclusion, information from the application process and information about the relevant contract (for example, its duration) and the performance and the administration of the contracts (for example, information related to billing, technical assistance and enforcement of contractual claims).
Behavioural data is information about certain actions, such as your response to electronic communications (for example, if and when you have opened an e-mail) or your location, as well as your interaction with our social media profile and your participation in sweepstakes, competitions and similar events. For example, we may collect your location data wirelessly through unique codes that your mobile phone emits.
Preference data tell us what your needs are, which information might be of interest to you or when and how you will likely respond to messages from us. We obtain this information from the analysis of existing data, such as behavioural data, so that we can get to know you better and generally improve the information we provide.
We provide certain services to you only if you provide us with registration data, because it is a technical requirement or because we wish to communicate with you. If you or the person you represent (for example, your employer) wishes to enter into or perform a contract with us, we must collect master data, contract data and communication data from you, and we process technical data if you wish to use our website or other electronic offerings for this purpose. Similarly, we can only submit a response to a request from you if we process communication data and – if you communicate with us online – possibly also technical data. Also, the use of our website is not possible without us receiving technical data.
The categories of personal data that we receive about you from third parties include, in particular, information from public registers, information that we receive in relation to administrative and legal proceedings, information in relation to your professional functions and activities (so that we can, for example, conclude and process transactions with your employer with your assistance), information about you in correspondence and meetings with third parties, and credit information (where we conduct business with you in a personal capacity).
The above includes all purposes in relation to which we communicate with you, whether for authentication in case the website is used, or for training and quality assurance. We further process communication data to enable us to communicate with you by e-mail and telephone, as well as through messenger services, social media and by letter. Communication with you usually takes place in relation to other processing purposes, for example so that we can respond to an access request. Our processing also serves to document the communication and its content.
We conclude various contracts with our business customers, suppliers, subcontractors and other parties, such as partners in projects or parties in legal proceedings. In particular, we process master data, contract data and communication data and, depending on the circumstances, registration data relating to the customer or the persons for whose benefit the customer has received a service.
In the run-up to a business relationship, personal data – in particular master data, contract data and communication data – is collected from potential customers or other contractual partners or results from a communication. In connection with the conclusion of a contract, we may also process data to assess creditworthiness and to start a customer relationship in individual cases. In some cases, this information is reviewed in order to comply with legal requirements.
As part of performing contractual relationships, we process data for the administration of the customer relationship, to provide and claim contractual services (which includes involving third parties, such as logistics companies, security service providers or advertising service providers). The enforcement of legal claims arising from contracts (debt collection, legal proceedings, etc.) is also part of the performance, as are accounting, termination of contracts and public communication.
We continuously review and improve the appropriate security of our IT and other infrastructure (for example, buildings). Like all companies, we cannot exclude data security breaches with absolute certainty, but we do our best to reduce the risks. We therefore process data, for example, for monitoring, inspection, analysis and testing of our networks and IT infrastructures, for system and error checks, for documentation purposes and in the context of backups. Access controls include electronic system access controls (for example, logging into user accounts), as well as physical access controls (for example, building access). For security purposes (to prevent and investigate incidents), we also keep access protocols and visitor lists and use surveillance systems (for example, security cameras). We will inform you about surveillance systems at the relevant locations through appropriate signage/indications.
For these purposes, we process in particular master data, contract data, registration data and technical data, but also behavioural and communication data. For example, as part of our financial management, we need to monitor our accounts receivable and accounts payable, and we need to avoid becoming victims of crime and abuse, which may require us to analyse data for relevant patterns of such activities. In the context of planning our resources and organising our operations, we may need to evaluate and process data relating to the use of our services and other offerings or share information about them with others (for example, outsourcing partners), which may also include your data. The same applies with respect to services provided to us by third parties.
These further purposes include, for example, training and educational purposes, administrative purposes (such as managing master data, accounting and data archiving, and testing, managing and continuously improving IT infrastructure), protecting our rights (for example, to enforce claims in or out of court, and before authorities in Switzerland and abroad, or to defend ourselves against claims, for example by preserving evidence, conducting legal assessments and participating in court or administrative proceedings) and evaluating and improving internal processes. We may use recordings of (video) conferences for quality assurance purposes and trainings. These further purposes also include safeguarding other legitimate interests that cannot be named exhaustively.
To be able to fulfil our legal mandate efficiently and focus on our core competencies, we procure services from third parties in various areas. These include, for example, IT services. In each case, we disclose to these providers the data they require for their services, which may also concern you. In addition, we enter into contracts with these providers that include provisions to protect data, where such protection does not follow from the law. In some cases, our service providers may also process data on how their services are used and other data that is generated in the course of using their services as independent data controllers for their own legitimate interests (e.g., for statistical analysis or billing purposes). Service providers inform about their independent data processing activities in their own privacy statements.
If you act as an employee for a company with which we have concluded a contract, performance of this contract may require us to tell the company, for example, how you have used our service.
Examples include criminal investigations, police measures (for example, health protection concepts, the fight against violence, etc.), regulatory requirements and investigations, legal proceedings, reporting obligations and pre-court and out-of-court proceedings, as well as legal obligations to provide information and to cooperate. Data may also be disclosed if we wish to obtain information from public bodies, for example in order to justify a request for information or because we need to say about whom we require information (for example, from a register).
If we cooperate with the media and share materials with them (for example, photos), this may affect you depending on the circumstances. The same applies if we publish content (for example, photos, interviews, quotes, etc.), for example on our website or in our other publications. In relation to communicating with competitors, industry organisations, associations and other bodies, data may be exchanged that also affects you.
Many countries outside of Switzerland or the EU and the EEA currently do not have laws that ensure an adequate level of data protection under the FADP. The contractual arrangements mentioned compensate for this weaker or missing legal protection to some extent. However, contractual precautions cannot eliminate all risks (namely of government access abroad). You should be aware of these remaining risks, even though they may be low in an individual case, and we take further measures (for example, pseudonymisation or anonymisation) to minimise them.
Documentation and evidence purposes include our interest in documenting processes, interactions and other facts in view of legal claims, inconsistencies, IT and infrastructure security requirements and demonstrating good corporate governance and compliance. Retention may be a technical requirement if certain data cannot be separated from other data and we therefore need to keep it with it (for example, in case of backups or document management systems).
Technical and organisational security measures may include encryption and pseudonymisation of data, logging, access restrictions, keeping backup copies, giving instructions to our employees, entering confidentiality agreements, and monitoring. We protect your data that is sent through our website in transit by appropriate encryption. However, we can only secure areas in our control. We also require our data processors to take appropriate security measures. However, security risks can never be excluded completely; residual risks are unavoidable.
In particular, we may need to continue to process and keep your personal data in order to perform a contract with you, to protect our own legitimate interests, such as the assertion, exercise or defence of legal claims, or to comply with legal obligations. To the extent legally permitted, in particular to protect the rights and freedoms of other data subjects and to safeguard legitimate interests, we may also reject a subject request in whole or in part (for example, by redacting content that concerns third parties or our trade secrets).
Cookies are individual codes (for example, a serial number) that our server or a server of our service providers transmits to your system when you connect to our website, and that your system (browser, mobile phone) accepts and stores until the set expiration time. Your system transmits these codes to our server or the third-party server with each additional access. That way, you are recognised even if your identity is unknown.
We receive data about you when you communicate with us through online presences or view our content on the corresponding platforms, visit our online presences or are active on them (for example, publish content, submit comments). These platforms also collect technical data, registration data, communication data, behavioural data and preference data from you or about you, among other things (see Section 3 about these terms). These platforms usually perform statistical analysis of the way you interact with us, how you use our online presences and our content or other parts of the platform (what you view, comment on, «like», forward, etc.) and combine this data with other information about you (for example, information about your age and your gender and other demographic information). In that way, they create profiles about you and statistics on the use of our online presences. They use this data and profiles to display advertisements and other personalised content to you on the platform and to manage the behaviour of the platform, but also for market and user research and to provide us and other parties with information about you and the use of our online presence.