Contact

Contact us

Do you have questions or suggestions? Then you have come to the right place. Whether via a contact form, e-mail or telephone: our friendly experts are always available to provide quick and qualified support.

info@swissgrid.ch

Phone +41 58 580 21 11


Malfunction reports on the extra-high-voltage grid

Contact us directly using this form or the telephone number +41 800 00 45 45 to report faults that impact the Swiss extra-high-voltage grid (substation, line or pylon). Please note that, for security reasons, Swissgrid records all conversations on this telephone number.

In the event of a fault, please make sure that you can provide the most precise description possible: Which equipment (substation, line or mast) is affected? Where is this equipment located geographically? – By providing precise answers to these questions and others, you help us to rectify the fault as quickly as possible.


Enquiries on lines

Do you have questions on an extra-high-voltage line near you? Are you planning to erect a building or temporary infrastructure (e.g. livestock fence or biotope) near a line? Our experts would be pleased to answer your questions.


Drone flights in the vicinity of Swissgrid substations

Do you wish to fly drones in the vicinity of Swissgrid substations? Permission will be granted in justified cases. Please fill out the form below. All the information you need can be found in the document. The application must have been submitted at least five days before the scheduled flight.


Sites

Aarau (headquarters)
Swissgrid Ltd
Bleichemattstrasse 31
P.O. Box
5001 Aarau
Switzerland

Prilly
Swissgrid Ltd
Route des Flumeaux 41
1008 Prilly
Switzerland


Regional Offices

Regional Office Bern 
Swissgrid Ltd
Regional Office Bern
Untere Zollgasse 28
3072 Ostermundigen
Switzerland

Regional Office Grisons
Swissgrid Ltd
Regional Office Grisons
Bahnhofstrasse 37
7302 Landquart
Switzerland

Regional Office Eastern Switzerland
Swissgrid Ltd
Regional Office Eastern Switzerland
Grynaustrasse 21
8730 Uznach
Switzerland

Regional Office Laufenburg
Swissgrid Ltd
Regional Office Laufenburg
Unterhalden 1098
5082 Kaisten
Switzerland

Regional Office Ticino
Swissgrid Ltd
Regional Office Ticino
Via San Gottardo 24a
6532 Castione
Switzerland


Media Office

Telefon +41 58 580 31 00
media@swissgrid.ch

Swissgrid Ltd
Media Office
Bleichemattstrasse 31
P.O. Box
5001 Aarau
Switzerland


Operations

Energy Data Management

Phone +41 58 580 23 00
edm.office@swissgrid.ch

Swissgrid Ltd
Energy Data Management
Bleichemattstrasse 31
P.O. Box
5001 Aarau
Switzerland

Office hours:
Monday to Friday
8 a.m. – 12 noon, 1 – 4 p.m. CET
(excl. local and national public holidays)

Day-Ahead Schedule Management / Post Scheduling Adjustments

Phone +41 58 580 30 77
scheduling@swissgrid.ch

Swissgrid Ltd
BG Management
Bleichemattstrasse 31
P.O. Box
5001 Aarau
Switzerland

Office hours:
Monday to Sunday
7.30 a.m. – 12 noon, 1.30 – 4.30 p.m. CET

Please note: All calls to and from our Day-Ahead Scheduling Office number are recorded.

Intra-Day Schedule Management

Phone +41 58 580 29 11
scheduling.intraday@swissgrid.ch

Swissgrid Ltd
BG Management
Bleichemattstrasse 31
P.O. Box
5001 Aarau
Switzerland

Office hours:
Monday to Sunday, 24 hours a day (365 days a year)

Please note: All calls to and from our Intra-Day Scheduling Office number are recorded.

E-Mail address for balance time series

For the acknowledgement document for balance time series: accounting.data@chtso.ch

This address is for exchanging SDAT documents only. Swissgrid will not read any other e-mails sent to this address.

Auction Office Switzerland

Phone +41 58 580 30 77
scheduling@swissgrid.ch

Swissgrid Ltd
Auction Office Switzerland
Bleichemattstrasse 31
P.O. Box
5001 Aarau
Switzerland

Office hours:
Monday to Sunday
7.30 a.m. – 12 noon, 1.30 – 4.30 p.m. CET

Please note: All calls to and from our Auction Office number are recorded.

Contact

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Enquiries on lines

Please provide the exact address and, where possible, the plot number of the affected property. This will allow us to process your enquiry more efficiently.

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Type of enquiry

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Please enter the municipality in which the property is located.

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Malfunction reports on the extra-high-voltage grid

Title

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Please specify the affected element.

Please enter the location of the element.

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